Over three sessions in January and February, supervisors from Southern Pharmaceutical Services completed a training session in Birmingham with the help of Phil Mooney, manager of human resources and organizational effectiveness at Guardian Pharmacy.
The program educates supervisors on practices to better serve customers and build a more service-oriented team. Some of the topics included performance management, recruiting the best talent, employment law and interpersonal communication.
From l to r: Susanna Gilmore, pharmacist in charge; Josh Barnett, fulfillment supervisor; Teriann Cox, manager of purchasing and inventory; Phil Mooney, manager of human resources and organizational effectiveness; Melissa Gay, data entry supervisor; Barri Busker, manager of talent acquisition; Vicki Crabtree, manager of human resources and benefits; and Tracie Pylant, pharmacist.
All participants received a certificate of completion after 32 hours of training. By April 23, 80 of Guardian’s managers and supervisors will have completed either supervisor training (32 hours) or leadership training (18 hours).